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Privacy Policy

Last updated: August 26, 2026

Strategic Success Lab DOO ("RepVolt," "we," "us," or "our") operates the RepVolt platform at repvolt.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales coaching platform.

By using RepVolt, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the platform.

1. Information We Collect

We collect the following categories of information:

Personal Information

  • Full name and email address (provided during registration or via Google OAuth)
  • Role and company information
  • Account credentials (passwords are hashed and never stored in plain text)
  • Contact or waitlist information you submit and, when configured, LinkedIn lead details received from a Dripify connection-accepted webhook

Usage Data

  • Session activity, feature usage patterns, and interaction logs
  • Device type, browser information, and IP address
  • Call-review and rehearsal scores when you use those features
  • Transactional email delivery and engagement event metadata

Sales Conversation Data

  • Call transcripts you upload, paste, or submit through a supported integration
  • Rehearsal setup, buyer scenarios, and prompts
  • What you say in a rehearsal, plus its feedback and progress

2. How We Use Your Information

We use your information to:

  • Provide ranked, coaching grounded in your call notes on transcripts you submit, with a score for the selected rep role and call type as supporting context
  • Paid plans add rehearsal when a practice exercise matches your main coaching need
  • Provide team dashboards and manager follow-through while keeping submitted transcript lines and quoted coaching with the rep by default
  • Send transactional emails (account verification, session summaries, digest reports)
  • Maintain, troubleshoot, and improve the product experience
  • Detect and prevent fraud, abuse, or security incidents

3. Data Processing & AI

RepVolt uses Google Gemini to process call transcripts and rehearsal inputs that you submit through supported product paths. When you submit a transcript or start a rehearsal:

  • The content needed for that request is sent to Gemini for processing
  • For signed-in product features, submitted transcripts and analysis results may be stored in our database so you can keep call history and performance records
  • For the anonymous one-call preview at /try, RepVolt does not write the uploaded or pasted transcript or analysis result to an account, call history, or RepVolt database
  • We do not use your data to train or fine-tune any AI models
  • Google's AI services process data according to their enterprise data processing terms

Ranked coaching notes, any supporting call score, and rehearsal feedback are development tools. A call score is scoped to the selected rep role and call type; it is not an objective measure of a rep or deal. These outputs are not professional sales consulting advice.

4. Data Sharing

We do not sell your personal data. Depending on the features you use and the services we have configured, we receive information from or send limited information to the following providers to operate RepVolt:

  • Google -- OAuth authentication, Gemini AI processing, consent-aware analytics, and explicitly configured Workspace Sheets used for internal signup or waitlist operations
  • Stripe -- Payment processing and subscription management
  • Resend -- Transactional email delivery and delivery or engagement event handling
  • Fireflies.ai -- Call transcript ingestion when you connect a Fireflies account or configure its signed webhook
  • Vercel -- Application hosting, edge delivery, and cookieless web analytics
  • Neon -- PostgreSQL database hosting
  • Sentry -- Application error monitoring and debugging
  • PostHog -- Product analytics loaded only after you give analytics consent
  • Discord -- Internal signup notifications containing the submitted account and company details when that notification channel is configured
  • Dripify -- Incoming LinkedIn connection-accepted lead details when its webhook is configured

We limit each integration to the data needed for its configured function. Each provider's handling of information is also governed by its applicable terms and privacy documentation.

5. Data Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit (TLS/HTTPS) and at rest
  • Authentication tokens are stored in httpOnly, secure, sameSite cookies
  • Sensitive credentials are encrypted using AES-256-GCM
  • Passwords are hashed using bcrypt with salting
  • Regular security audits and dependency vulnerability scanning

6. Data Retention

For signed-in features, we retain your personal information and saved coaching data for as long as your account is active. Saved call transcripts and session data are retained to show your call history and, when enough saved evidence exists, trends across those calls. The anonymous one-call preview does not save the uploaded or pasted transcript or returned analysis to a RepVolt account, call history, or RepVolt database.

New Dripify and Resend webhook records do not retain the full provider payload. For Resend, an email address is used transiently to match an event to a known account but is not saved in the new event row. The configured retention window for Dripify lead records and Resend event records defaults to 90 days and cannot be configured above 365 days. Records beyond that window are removed when the corresponding webhook next writes data, and the same cleanup is available for scheduled operation.

To delete your account, any active subscription must be canceled first. Upon account deletion, we remove your product data (transcripts, reports, practice history) and disconnect your integrations within 30 days. Copies previously delivered to a configured Discord signup channel or Google Workspace signup sheet require a separate manual removal and may not disappear at the same moment as the local account. Billing and payment event records may be redacted and retained where required for accounting and legal compliance. Anonymized, aggregated data (which cannot identify you) may be retained for platform improvement purposes.

7. Your Rights

You have the right to:

  • Access -- Request a copy of all personal data we hold about you
  • Correction -- Update or correct inaccurate personal information
  • Deletion -- Request deletion of your account and associated data
  • Export -- Download your data in a portable, machine-readable format
  • Restriction -- Request that we limit processing of your data
  • Objection -- Object to certain types of data processing

To exercise any of these rights, contact us at support@repvolt.io. We will respond within 30 days.

8. Cookies

RepVolt uses several types of cookies. Required cookies handle authentication and security:

  • Authentication cookies -- httpOnly JWT cookies to maintain your login session
  • Security cookies -- CSRF protection and session integrity tokens

Vercel Web Analytics records anonymous, aggregated page views without cookies. Google Analytics 4 (GA4) and PostHog are loaded only after you give explicit consent through the analytics consent banner. Advertising storage, advertising user data, and ad personalization remain disabled. You may withdraw consent by clearing your saved choice and declining analytics when the banner appears again.

9. International Data Transfers

Strategic Success Lab DOO is based in Bosnia and Herzegovina. Your data may be processed in countries where our service providers operate, including the United States and the European Union. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through a notice on the platform. The "Last updated" date at the top of this page reflects when the policy was most recently revised.

Your continued use of RepVolt after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

  • Email: support@repvolt.io
  • Company: Strategic Success Lab DOO
  • Location: Bosnia and Herzegovina
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